Privacy Policy

Last updated: June 1, 2026

This Privacy Policy describes how Raffles Living collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. This policy explains what information we gather, how we use it, and your rights regarding your data.

Information We Collect

We collect information you provide directly to us when you use our website and services. This includes personal details such as your name, email address, phone number, and company information when you register an account or contact us with inquiries about our serviced apartments.

We automatically collect certain information about your browsing behavior, including the pages you visit, the time spent on each page, the links you click, and your IP address. We use cookies and similar tracking technologies to enhance your experience and understand how you interact with our platform.

When you make inquiries or book accommodations, we collect information about your preferences, travel dates, and any special requests you provide. This helps us tailor our recommendations to your specific business needs.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Your personal data helps us process your inquiries, confirm bookings, send you relevant updates about available apartments, and respond to your customer service requests promptly.

We analyze usage data to understand how our website is used and to optimize user experience. This allows us to make improvements to our platform, develop new features, and ensure our services meet the needs of business travelers in Raffles Place.

We may use your contact information to send you promotional materials, newsletters, and updates about new properties or services, but only if you have opted in to receive such communications. You can unsubscribe from marketing communications at any time.

Your Privacy Rights

You have the right to access, update, and correct your personal information at any time. You can request a copy of the data we hold about you and understand how we process it.

You have the right to request deletion of your personal information, subject to legal requirements. In some cases, we may need to retain certain information for legal compliance, fraud prevention, or to complete transactions you have initiated.

You can object to our processing of your data for marketing purposes and have the right to opt out of receiving promotional communications. You also have the right to data portability, meaning you can request your information in a structured, commonly used format.

Cookies and Tracking Technologies

We use cookies to improve your browsing experience and gather analytics about how our website is used. These cookies help us remember your preferences, understand user behavior, and personalize your experience when you return to our site.

Essential cookies are necessary for website functionality and security. Analytics cookies help us understand how visitors interact with our platform. Marketing cookies allow us to deliver relevant content and track the effectiveness of our campaigns.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website and your ability to access certain features or services.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption, secure servers, and restricted access to sensitive data.

While we strive to protect your information using industry-standard security practices, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and practice safe browsing habits.

Third-Party Services

We may share your information with third-party service providers who assist us in operating our website, processing payments, sending marketing communications, and analyzing data. These providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.

We do not sell or rent your personal information to third parties for their marketing purposes. We may disclose your information when required by law or to protect our legal rights.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by updating the "Last updated" date at the top of this policy and, where appropriate, by sending you a notification.

Your continued use of our website following any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you can contact us:

Email: info@novarilen.com

Phone: +65 6734 8521

Address: Boat Quay 45, Singapore, 049836, Singapore